Application Support

We're here to help you get the most out of SnapSellAI

Email Support

Get direct help from our support team. We typically respond within 24 hours.

Live Chat

Chat with us directly through the app for instant assistance.

Frequently Asked Questions

How does SnapSellAI work?

Simply take a photo of the item you want to sell, and our AI will instantly generate a compelling title, description, and suggested price. You can then publish to your favorite marketplace with one tap.

Which marketplaces are supported?

Currently, we support OLX with more marketplaces like eBay, Vinted, and Facebook Marketplace coming soon. We're constantly adding new platforms based on user demand.

Is my data secure?

Yes! We take privacy seriously. Photos are processed securely, and we only store the minimum data necessary to provide our service. Read our Privacy Policy for full details.

How accurate are the AI-generated descriptions?

Our AI is trained on millions of successful listings and achieves high accuracy. However, you can always edit and customize the generated content before publishing.

What devices are supported?

SnapSellAI is available for iOS (iPhone) and Android devices. We recommend iOS 14.0+ or Android 8.0+ for the best experience.

Is there a cost to use SnapSellAI?

SnapSellAI offers both free and premium features. Basic listing generation is free, with premium features available for power sellers who want advanced tools and analytics.

Can I edit the generated listings?

Absolutely! While our AI creates great starting points, you have full control to edit titles, descriptions, prices, and add additional details before publishing.

Technical Support

App Issues

If you're experiencing crashes, login problems, or other technical issues:

Try restarting the app
Check for app updates in your app store
Ensure you have a stable internet connection
Restart your device if problems persist

Camera & Photo Issues

If the camera isn't working or photos aren't processing:

Check camera permissions in your device settings
Ensure good lighting when taking photos
Try cleaning your camera lens
Make sure the item is clearly visible in the frame

Still need help? Contact our support team at support@snapsellai.com with details about your issue, device model, and app version.